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  • Business
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  • Our Services
  • How to sign up
  • I've signed up - I have a problem
  • I have a question

If you have a problem or require information for a specific location please enter the name of the location in the box above and click “Get Help Now“.

e.g. if you are at The Barbican please enter barbican in the box.

About us and our Services

Vision Fibre Media are an internet service provider. We supply our customers with a highly reliable and lightning-fast broadband connection.

The broadband connections we offer are all supplied to your home via our purpose built fibre-optic networks. This allows us to provide you with speeds up to 1,000Mbs (1Gbs), one of the fastest residential Broadband speeds available in the UK.

We also provide the following services:

  • Digital Telephone lines
  • Digital TV services

If you live or work in one of the areas that we provide services to then you can sign up straight away using this website.

Please select RESIDENTS from the menu at the top of this page and then enter the postcode of the home you’d like to receive a service at.

You’ll then be taken to a special sign up page that will display all the packages and prices available to you.

If you would like to speak to someone first you can call our Support Team on 020 8112 8615.

You can sign up for a service in one of two ways:

Signing up Online

The quickest way is to sign up online using this website.

All you need to do is visit the RESIDENTS page and enter the postcode of the home/flat/apartment you would like to receive a service at.

You’ll then be taken to a site specific page that will detail all the services you can access at your location where you can review the packages and prices.

Each option will have a sign up button associated with it.

Once you have decided which package you would like please click on the button associated with that package. You’ll then be taken to the sign up page where you’ll be asked to enter your details and payment information. Please check that you have entered a valid email address as this will be used in all correspondence with you.

Where we can we’ll connect you to your new service instantly. If this isn’t possible and your home requires installation we’ll confirm your sign up via email and then contact you as soon as possible to arrange a convenient day and time to complete the installation process.

If you have any questions you can contact our Support Team using the number and email provided on this page.

Most problems can be solved quickly and easily. We have produced specific guides to help you which also provide information specific to each location we provide services at.

Accessing help for your location

To access an FAQ and Help Section for a specific location please type in the name of the location you’re at in the box on the top right of this page and click “Get Help Now“.

For example, if you are in The Barbican Estate please type barbican into the box.

If you have an urgent problem then please contact our Support Team, otherwise please refer to the site specific FAQ sections.

We’re more than happy to answer any questions you have. If it’s something specific to your home or location then please contact our Support Team using the details above, or take a look at the questions below:

How can you provide such a fast service?

At all the locations we provide services to we’ve completed re-wired the building with a state of the art fibre-optic network. This 21st Century technology allows us to provide a vastly superior service than the standard old fashioned copper wiring which was never developed to cope with super-fast or ultra-fast broadband speeds.

Will I get the speed I sign up for?

All our speeds are guaranteed with a wired connection. This means that if you have signed up for a 100Mbs service your connection will allow you to download and upload information at 100 megabytes per second if the device you are using is connected via a cable to your router.

If your device is connected via wifi then we can’t guarantee you’ll receive the full speed. This is due to a number of factors including electrical interference, where you are located in relation to the router, the capabilities of the device you’re using and the router itself.

You will always receive the fastest speed possible.

Will there be any disruption at peak times like the big providers?

No. You will always be able to receive the same reliable fast service all the time.

All our networks are designed with extra capacity in order for our customers to receive a great service.

Do you have a trial period?

Unfortunately we don’t run any trial periods. We are very confident that we can provide you with a great service that will be the most reliable and is usually the fastest available at all the locations we provide services to.

We do conform to all UK laws and include the standard 14 day cooling off period in our Standard Terms & Conditions (which can be read in full by clicking here).

We are part of the Internet Service Providers Association, the ISPA, and the Ombudsman Service.

You can find out more about both by clicking on the links below:

  • What we do
  • How it works
  • Our Customers
  • Getting in touch

Vision Fibre Media are an internet service provider. We supply our customers with a dedicated and highly reliable lightning-fast broadband connection.

The broadband connections we offer are all supplied to your business via our purpose built fibre-optic networks. This allows us to provide you with speeds up to 1,000Mbs (1Gbs), one of the fastest Broadband speeds available in the UK.

We can also provide you with static IP addresses and enough bandwidth to support your business as it grows keeping you online and running smoothly.

We also provide the following services:

  • Digital VoIP Telephone lines

If your business is located in one of the areas that we provide services to then you can sign up straight away – please contact us with your requirements using info@visionfibremedia.com.

We will arrange for your business to be connected to our fibre-optic network which may require some installation.

Once we have visited your offices we will be able to assess your requirements and will create a detailed quote of any installation work that will be required and the services you have requested before proceeding.

Our Business Customers are in many different industries.

From pubs and restaurants to design agencies and finance companies, the requirement for a fast and reliable broadband connection is essential.

Please see our Business page for the full details of our Business services.

You can contact us at info@visionfibremedia.com to start a conversation. Please include your name, company name, phone number and the services (Broadband speeds and number of telephone connections) you would like to enquire about.

  • What we do
  • How it works

Vision Fibre Media are the experts when it comes to implementing and installing state-of-the-art fibre optic broadband. Our focus is to build high quality bespoke networks to supply lightning fast broadband, telephony, HD TV and a range of features including CCTV and door locking mechanisms to homes and developments.

Once installed we manage and maintain the network for our partners ensuring a highly reliable high speed service for residential and business customers living and working in each location.

The networks we build are future proof allowing new technologies to be added at any time which keeps our partners at the forefront of the property market.

We can offer residents, tenants and businesses a range of market leading services and solutions, including fibre broadband with speeds of 50Mbs, 100Mbs, 200Mbs and 1,000Mbs (1Gbs), site-wide wifi solutions, business broadband for offices and retail units, crystal clear telephone lines and digital HD TV packages.

Please take a look at our PROPERTY page for further details and to get in touch.

Our installation process is straightforward and we work with our partners to achieve the best possible outcome.

The location and the type of development we are working on will determine the exact approach taken but we are experts in retro-fits to existing developments (especially Grade II listed buildings) as well as new builds.

We always work closely with our partners to agree on the best funding model.

Please take a look at our PROPERTY page for further details and to get in touch.

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